Terms & Conditions
This document was last updated on 8th February 2022.
We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.
Forum Business Media Ltd Terms & Conditions
Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd, Forum Training and Regional Training Agency (Forum Training and Regional Training Agency are wholly owned and operated by Forum Business Media Ltd). The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.
Our contract: By placing an order for a publication or a booking a place/places for a training product you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. If you supply us with your organisation’s address and contact details, our contract will be with your organisation. If you supply us with your personal address and contact detail our contract will be with you. Your order or booking, and thereby the contract with us, can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.
Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount. We have the right to instruct external agencies to collect these fees and the customer will be liable for all costs including recovery.
Payment Plans: Payment plans are available via a direct debit mandate only (contact our Customer Services Team for further details). It is your responsibility to ensure that there are enough funds in your bank account to pay the regular direct debit instalments. Should an instalment remain unpaid after 14 days of the agreed date of collection then the balance of the remaining instalments will become immediately payable and a £35.00 administration charge will be applied to your account. An administration charge of £35.00 will be applied to your account for re-instatement of a cancelled direct debit mandate. Should funds remain unpaid after 30 consecutive days from the initial failed monthly instalment we have the right to instruct external agencies to collect these fees.
Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.
Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.
Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.
Correct and up-to-date contact details: It is the customers responsibility to inform us of all the correct contact details and to notify us of any changes to contact names, addresses, telephone numbers and email addresses. We are not able to guarantee sending notifications to the correct person if we are not informed of correct/updated contact details.
Cancellations: All our events and products have specific cancellation periods. Please see each product type below for product-specific cancellation periods. No cancellations will be accepted outside the specified cancellation periods. All cancellations must be made in writing (email is acceptable), quote your customer or invoice number on all communication with us. All returned goods should be sent to: Forum Business Media Ltd, 4th Floor, 3 Shortlands, Hammersmith W6 8DA. Unless the goods are faulty, the cost of any return is your responsibility. Please quote your customer or invoice number in all communications with us.
Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).
CONFERENCES, SEMINARS AND ONLINE COURSES
Seminars and Conferences (including seminars which are followed by e-mail training): Venue details: will be made available on our websites (www.forumbusinesstraining.co.uk or www.rta-training.co.uk) at least one month before the event. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply Non-Attendance: is subject to the full cost of the event. Cancellation: every request to cancel must be made in writing (email is acceptable). Sponsor-led event: Where tickets are free to a sponsor-led event, on acceptance of a free ticket if the delegate fails to attend they will incur a £150 cancellation fee. The delegate will be invoiced a cancellation fee of £100 for payment within 14 days of non-attendance. Other cancellations attract a cancellation fee (even in cases such as Short Notice Ofsted/CQC Inspections, inability to book the time off work, inclement weather or travel disruption, double booking, etc.), the number of days still remaining prior to the event determines the cancellation fee: with +28 days prior to the event a charge of £90.00 + VAT per delegate will be applied. With 28 days or less prior to the event a 100% charge will apply. These cancellation terms also apply to all last-minute bookings. We reserve the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Substitute delegates: if you are unable to attend, a substitute participant is welcome; please notify us before the date of the event. Content and venue: for reasons beyond the control of the Forum Business Media, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.
Online Seminars, Conference & Webinars: Our online seminars, conferences and webinars are available via the internet only. The joining instructions will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the joining instructions to be sent to. Payment terms: payment of our invoice is required prior to the date of the webinar. Cancellation: every request to cancel must be made in writing (email is acceptable). Cancellations attract a cancellation fee (even in cases such as Short Notice Ofsted/CQC Inspections, inability to book the time off work, double booking, etc.), the number of days still remaining prior to the event determines the cancellation fee: with +14 days prior to the event a charge of £90.00 + VAT per delegate will be applied. With 14 days or less prior to the event a 100% charge will apply. These cancellation terms also apply to all last-minute bookings. We reserve the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Substitute delegates: if you are unable to participate in the webinar a substitute delegate is welcome, please notify us before the date of the online seminar, conference or webinar so that we may send the joining instructions to the substitute delegate. Non-Participation: is subject to the full cost of the online seminar, conference or webinar.
Online Subscription Course: Our online subscriptions courses are available via the internet only. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. The price of the online subscription course is for a single user license only, unless a multi-user license has been purchased. Cancellation: every request to cancel must be made in writing (email is acceptable). You may cancel your initial order for the online subscription course within 14 days of placing your order; cancellation must be made in writing. After this 14-day period has elapsed the order may not be cancelled. This right to cancel is lost if you have logged into the course within this 14-day period. Payment Terms: are 14 days from date of invoice. Access to the course will not be enabled until we receive your full payment, you will then receive your login details via email within 48 hours. For customers who have entered into a direct debit payment plan your certificate of completion will not be issued until full payment has been received; should the direct debit mandate fail or be cancelled your access to the course will be disabled. Automatic Subscription Renewal: the online subscription will be automatically renewed after 12 months allowing you to continue to have access to new or updated course materials. If you do not wish to renew your subscription you must notify us in writing at least two working days prior to the automatic renewal. Once our invoice for the next subscription period has been issued the subscription cannot be cancelled until the following renewal time and our renewal invoice will remain payable. Non-Participation: is subject to the full cost of the subscription.
12 Months Access Online Course: Our online 12-month access course is available via the internet only. You will have access to the training modules for up to a maximum of 12 months. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. The price of the online training a single user license; infringement of this license is an infringement of copyright. Non-Participation: is subject to the full cost of the training. Cancellation: you may cancel your initial order for the online course within 14 days of placing your order; cancellation must be made in writing. After this 14-day period has elapsed the order may not be cancelled. This right to cancel is lost if you have logged into the course within this 14-day period. You have access to the online course for a maximum of 12 months. An extension to this period may be negotiated for an additional fee. Payment Terms: are 14 days from date of invoice. Access to the course will not be enabled until we receive your full payment, you will then receive your login details via email within 48 hours. For customers who have entered into a direct debit payment plan your certificate of completion will not be issued until full payment has been received; should the direct debit mandate fail or be cancelled your access to the course will be disabled.
Annual Membership: Our annual membership packages are subscription-based products. Bookings: Delegates attending our events under an annual membership package must be an employee at your school or organisation. The 12-month subscription starts from the date of purchase. Bookings made prior to the annual membership package being purchased cannot be included in the annual membership subscription and will be charged at the normal rate. To confirm a staff member’s place on each event please email cs@forumbusinessmedia.co.uk. Bookings must be made in writing at least 14 days prior to the date of the event. We cannot guarantee that last minute bookings will be accepted. Venue Details: will be made available on our websites (www.forumbusinesstraining.co.uk or www.rta-training.co.uk) at least one month before the event. Until the venue has been confirmed we recommend that you do not book or pay for any travel or accommodation arrangements. Delegates choosing to ignore this advice do so at their own risk. Booking Cancellations: once members of staff have been booked onto an event, cancellations must be made in writing at least 21 days before the event is due to take place. Cancellations made within 21 days of the event are not permitted and the booking will be deducted from the membership package allowance. Automatic Renewal: your subscription will be automatically renewed at the end of the subscription period. You may cancel your subscription renewal by giving no less than 14 days’ notice prior to the renewal date. If no such notification is received, or if the notification is received within/after 14 days’ of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.
In-House Training: Services provided by Regional Training Agency: We require an approximate number of the delegates who will be attending the training course at the point of booking. The final delegate numbers must be notified to us at least 7 working days prior to the course date so as to enable us to prepare the correct number of delegate packs. The Client is welcome to invite any delegate(s) from outside the Client’s school or organisation to attend the training course; the Client is, however, prohibited from charging any additional delegate(s) to attend. If the Client wishes to charge delegates then a collaboration agreement must be entered into with Forum Business Media Ltd. Charges: Once a booking has been made, we will invoice the Client for the approximate number of delegates attending as given on the booking form. If this number increases by the time the final delegate numbers need to be notified to us, we will invoice you for the additional in delegates. If the number of delegates increases on the day of the training course, we will invoice you for the additional delegates. There will not be a refund if fewer delegates than confirmed attend the training course. Services included on the price: We will provide the speaker(s) and the training materials for the confirmed number of delegates (as per the point ‘delegates’ above). For any additional unexpected delegates who attend the training course on the day we will supply the extra delegate packs (if the printed option has been selected) after the event and upon payment of our invoice(s). Catering and Venue: We do not cover the cost of venue, sound and presentation equipment or catering requirements for in-house courses. The Client must ensure a computer (or laptop), projector, screen and flipchart are available in the room or venue for the training course. Cancellation: All notice of cancellation must be made in writing. If notice of cancellation is received by us with more than 60 days before the start date of the training, the Client must pay for any committed costs. If notice to cancel the training course is received with more than 28, but less than 60 days, before the start date the cancellation fee is 50%. If notice to cancel the training course is received with less than 28 days prior to the start date the cancellation fee is 100%. Postponement: We may agree to postponing the training from time-to-time, subject to full payment being received from the Client. Any postponement requires a minimum of 4 weeks’ written notice. A postponement may result in higher charges, for example where the training course is postponed into the next financial or calendar year or a different trainer has to be secured.
Collaborative Training: Services Provided by Regional Training Agency: A date suitable to both the host school and the speaker(s) will be organised by Regional Training Agency. We will provide the speaker(s) and the training materials. We will pay an agreed rate for the catering and venue costs. We will provide two free places for members of staff from the host school to attend the training. Regional Training Agency will deal with all the administration for the event (e.g. booking enquiries and invoicing delegates). Services Provided by the Host School: You will source a suitable room or near-by low-cost venue to hold the event. You must ensure a computer/laptop, projector, screen and flip chart are available in the room or venue for the training course. You will forward onto Regional Training Agency any queries or booking requests regarding the event for us to deal with. Delegate Charges: Regional Training Agency will notify the host school of the discounted price per delegate that is to be charged. We will invoice all delegates (with the exception of the two free places for members of staff from the host school) at the agreed rate. Delegate Cancellations: All requests to cancel a booking must be made to Regional Training Agency in writing. A cancellation fee of £90.00 + VAT per delegate will be charged for requests to cancel in excess of 28 days prior to the event. The cancellation fee for requests to cancel within 28 days of the event is 100%. An alternative delegate is always welcome to attend the event to avoid any cancellation fee. Cancellation of the Event by the Host School: A notice of cancellation must be made in writing to Regional Training Agency. Where notice of cancellation is received by us with more than 60 days before the start date of the training, the host school must pay for any committed costs. If notice to cancel the training course is received with more than 28, but less than 60 days, before the start date the cancellation fee is 50% of the total value invoiced for the delegates to attend the event. If notice to cancel the training course is received with less than 28 days prior to the start date the cancellation fee is 100% of the total value invoiced for delegates to attend the event. Postponement: We may agree to postponing the training from time-to-time, subject to full payment being received from the host school. Any postponement requires a minimum of 4 weeks’ written notice. If a postponement is agreed with us this may result in higher charges, for example where the training course is postponed into the next financial or calendar year or a different trainer has to be secured.
PRINTED PUBLICATIONS (including those with online content)
Delivery: Delivery of our products is made via various methods depending upon the product ordered (e.g. post, courier, email, online). We will make every effort to deliver your printed products within 7 days of each publication, but we cannot be held responsible for postal or customs delays. Unless a specific delivery date is stated on our literature please allow up to 28 days for delivery.
Magazines: Paper-only subscriptions: please see your order and/or invoice information for details of the number of issues included in your subscription per subscription period. You have 14 days from the date of your initial order to take out the magazine subscription to cancel your order; cancellation must be made in writing (email is acceptable). After this 14-day period has elapsed the subscription may not be cancelled (it may only be cancelled when the subscription becomes due for renewal – see ‘Automatic Renewal’ below for further details) and our invoice remains payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Premium Plus, Premium and Online-only subscriptions: where a printed copy of the magazine forms part of your subscription the terms and conditions detailed above for ‘Paper-only subscriptions’ are also applicable to Premium Plus and Premium subscriptions. The following terms and conditions apply to Premium Plus, Premium and Online-only subscriptions: Your online subscription is accessible via the internet throughout the whole of your subscription period. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. You have 14 days from the date of your initial order to take out the magazine subscription to cancel your order; cancellation must be made in writing (email is acceptable). After this 14-day period has elapsed the subscription may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and our invoice remains payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Offers to Upgrade from Paper-only to Premium Plus subscription: any special offer to upgrade from Paper-only to Premium Plus subscription is available for the remainder of your current subscription year. Subsequent renewals will be charged at the Premium Plus subscription renewal price current at that time. Automatic Renewal: the following terms and conditions apply to all subscription levels: at the end of each subscription period your subscription will be automatically renewed. You may cancel your subscription renewal by giving no less than 5 working days’ written notice prior to the renewal date. If no such notification is received, or if the notification is received after the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.
Toolkits and their updates: Regular Option: Toolkits are a subscription product and an update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase of the Toolkit and will be invoiced for on a quarterly basis. You must notify us at the time of placing your order if you do not wish to receive the updates. If no such notification is received by us, the quarterly updates and invoices will automatically be issued to you. You have 21 days from the date of your booking to cancel your in initial order and return the Toolkit to us (it must be returned in its original condition). The cost of the return is made at your expense. After this initial 21-day period has elapsed your order may not be cancelled and our invoice is payable. You may cancel the update subscription by giving no less than 5 working days’ notice prior to the next update release date. Once the update pack and our invoice have been released you have 21-days from the date of our invoice to cancel the update subscription; the update pack must be returned to us in its original condition. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable. Please quote your customer number on all communications to us. Optimum Option: the terms and conditions as detailed above for ‘Regular Option’ are also applicable to the Optimum Option. In addition, the Optimum Option subscription includes online access to the Toolkit website for the downloadable handbook and Word template documents. Continued access to the website is time limited and is dependent upon each update pack being purchased. The following terms and conditions also apply for the Optimum Option: from the date you placed the original order to start the subscription you have a 21-day period to cancel your order. However, this right to cancel is lost if you access the website within this period. After this initial 21-day period has elapsed your order may not be cancelled and our invoice is payable.
Privacy Policy
This document was last updated on 23rd May 2018
We would advise users to familiarise themselves with this document and be aware that it will be updated from time to time.
Privacy policy for Forum Business Media Ltd (the data controller)
About
This website is brought to you by Forum Business Media Ltd (also trading as Forum Business Training, Regional Training Agency, or RTA). We take data protection seriously. The collection of your data takes place in accordance with the law. In this policy we would like to show you what data we collect, how it is processed and what security precautions we take against misuse of data. We wish to make our data protection policies transparent and comprehensible for everyone, so that our visitors and customers know how we collect, process and use data. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Forum Business Media Ltd is a subsidiary of Forum Media Group, which is based in Germany.
This Privacy Policy explains what happens to the personal data that you choose to provide to us, or that we collect from you whilst you visit this site.
You can contact us via dp@forumbusinessmedia.co.uk with any queries you have about this policy or about data protection more generally.
We do occasionally update this Policy so please do return and review this Policy from time to time.
Personal data
Personal data includes all information that can be connected to a natural person (e.g. names, job titles, organisation names, addresses, telephone/mobile numbers or email addresses).Generally you can use our online services without sharing your personal information. However, some services, such as a registration or purchase, may require the entry of personal data.
How we collect personal data
We collect information from customers online, over the phone, in writing and via fax. We also research personal data from publicly available sources and lease or purchase data from third party vendors. All third party vendors from whom we lease or purchase data have to demonstrate that any list they’re selling or renting is reliable by explaining how it was compiled and providing full details of: what individuals consented to; when; and how. Furthermore we require them to ensure that data is lawfully and fairly obtained and that individuals understood their data would be shared with other parties.
Information we collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below and does not include special categories of personal data and/or children’s data:
1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information, signs up for our newsletters or makes a purchase (the data outlined below is a requirement necessary to enter into a contract with us to supply a product or service – we cannot supply a product or service without it). Such data routinely includes:
o name of person placing the order and of the person(s) on whose behalf they are placing it
o job title
o name, postal address and type of organisation (or occupation of customer if not part of an organisation)
o landline number and mobile number
o email address of the person placing the order and of the person(s) on whose behalf they are placing it.
3. Information provided to us when our visitors communicate with us electronically for any reason.
Use of your information and legal basis for the use
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
1. To provide you with information relating to our website, products or our services that you request from us (on the legal basis of your consent).
2. To provide you with information on other products that we feel may be of interest to you where you have agreed for us to do so (on the legal basis of your consent).
3. To meet our contractual obligations to you in providing a product or service on the basis of our terms and conditions (on the legal basis of the performance of a contract to which the data subject is party).
4. For administrative purposes, such as invoices and reminders (on the legal basis of the performance of a contract to which the data subject is party).
5. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website (on the legal basis of your consent).
6. To ensure that we don’t contact you for marketing purposes if you have expressed that preference or withdrawn consent (on the legal basis of your right to be forgotten).
7. To identify your interests in order to send you only relevant marketing or remarketing for products, or on the basis of your consent.
8. We hold data about unpaid invoices for credit control and may use this to refuse to supply further products or services.
9. If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously (on the legal basis of the legitimate interest of processing of personal data for direct marketing purposes because of our relationship with you as our customer).
10. To send you email newsletters that you have requested.
11. To contact you while processing your query or purchase.
12. To create your customer account and make it available to you, as well as to manage your orders.
Please see also our Data Retention Policy.
Log files
You can visit our website without providing any personal information. Your browser, however, automatically sends certain information while you are online, which is recorded in so-called log files. We store these log files for the purpose of locating malfunctions and for safety reasons (e.g. to investigate attacks on our system) only. They are deleted after 7 to 10 days. Log files that are needed as evidence (in case of an attack on our system) will not be deleted until the investigations of an incident are completed. In individual cases log files may be handed on to the investigating authorities
The following information is recorded in log files:
• IP address (internet protocol address) of the device used to access online services
• Internet address of the previous website from which a link was followed (so-called HTTP referer)
• Name of service provider that provides access to the online service
• Name of the accessed files or information
• Time and date, as well as duration of access
• Amount of data transferred
• Operating system and information on the browser used, including installed add-ons (e.g. flash player)
• HTTP status codes (e.g. “OK” or “Not Found”).
The provision of personal data may also be required by law (e.g. tax regulations).
Collection and use of data for processing contracts and on registration of a customer account
If you share your personal data voluntarily, e.g. by opening a customer account, by placing an order or by contacting us (e.g. via contact form or email), we will collect it. It is self-explanatory which form collects which data. We use the data given to us to process your contracts and requests. After the contract is fulfilled or after you have deleted your account, your personal data is blocked from further use. Upon expiry of the retention period necessary according to commercial law and tax law, we will delete your personal data if you have not given us your explicit consent to further use of your data or if we have reserved the right to use your data for additional purposes permitted by law. Please refer to the additional purposes listed below. You can delete your customer account at any time by sending a message to the address listed below.
Subscription to our newsletter
If you subscribe to our newsletter, we use the necessary data you have provided us with to regularly send you our email newsletter. You can unsubscribe from the newsletter at any time by sending a message to the address listed below, or by following the link specified in your newsletter.
Marketing by email without subscription to our newsletter and your right to object
If we obtain your email address while selling a product or service, or if you consent to us using your email address, or there is a legitimate interest, we reserve the right to regularly send you information via email about similar products from our product range. This applies only if you have not objected to the use of your email address. You can object to this particular use of your email address at any time by sending a message to the address listed below, or by following the link specified in the advertising email. This will not incur any costs other than the transmission costs in accordance to the basic rates.
Marketing by mail and your right to object
Furthermore, we reserve the right to retain in our database your title, name and surname, your job title, your postal address, your profession/ line of business or type of business, if we have received this additional information during our contractual relationship. We use this database for our own marketing purposes, e.g. sending you interesting offers and information on products by mail. You can object to the retention and use of your data for this purpose at any time by sending a message to the address listed below.
Data protection for job applications
During the application procedure we collect personal data from our applicants. If the applicant is later employed by us, we retain his or her personal data for the use during the whole employment relationship with regard to legal regulations. If we decide not to employ an applicant, the application will be deleted within two months. As an exception, retention can be required if, for example, the application is to be used as a burden of proof in a lawsuit or if other legitimate interest for retention exists. If we are interested in retaining your application documents for consideration for future job vacancies, we will ask for your consent.
Data protection for minors
Children need particular protection of privacy. Thus we do not wish to collect, process or use personal data of children under the age of 18. If you as a parent or legal guardian learn that your child has disclosed personal data to us, please contact us immediately if you wish to have it deleted.
Cookies
About cookies
A cookie is a small text file that is sent from a website when it is visited and stored on the user’s computer by the user’s web browser. If the aforementioned website is visited again, the user’s browser will transmit the cookie’s information to the server, allowing the recognition of the user. Some cookies are deleted after ending a browser session (so-called session cookies), others can either be stored by the user’s web browser for a specific, predetermined period of time or permanently (so-called temporary cookies or persistent cookies).
What data is stored by cookies?
Cookies will never store personal information. They are only used for online identification.
How to disable/ delete cookies?
You can deactivate the storage of cookies in your browser settings. Stored cookies can be deleted at any time through your browser. Please note that our online services may stop working properly or may even stop working all together if you disable all cookies. Moreover, please note that objections against the creation of user profiles sometimes use a so-called “opt-out cookie”. If you have disabled all cookies your objection might not be taken into account any more. In this case, please submit your objection again.
Necessary cookies
Certain cookies are vital for the proper function of our online services. This includes: authentication cookies for the identification of our users; temporary cookies to remember certain user input (e.g. items added to a shopping cart, or content of an online form); cookies to remember certain user preferences (e.g. search or language settings); cookies to store data and thus guarantee the smooth playback of video and audio content.
Google Analytics
Our website uses the web analytics services of Google Analytics provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
We have entered into a contract for data processing with Google and implement the strict legal requirements of the Information Commissioner’s Office while using Google Analytics.
Google Analytics uses so-called “cookies”. Cookies are text files that are stored by your browser on your computer. They enable analysis of the use of a website. The information a cookie generates is usually transferred to Google servers in the United States of America (US) where it is stored.
On our website we use the feature “IP anonymization”. This means that Google shortens your IP address inside member states of the European Union (EU) and inside other states belonging to the European Economic Area (EEA). Only in exceptional cases may your full IP address be transferred to Google servers in the US and shortened there. The operator of this website has commissioned Google to use the information received for evaluating your use of the website, for compiling reports on the website activity and for providing other services related to website activity and internet use for the operator. Google does not merge the data obtained from Google Analytics (i.e. the IP address sent by your browser) with data obtained from other Google services.
For more information on the handling of user data by Google Analytics please visit Google’s data privacy and security site: https://support.google.com/analytics/answer/6004245?hl=en
You can block the storage of cookies by adjusting the settings of your browser. Please note that in this case not all functions on our website may be fully available to you. Furthermore, you can prevent the collection of data generated by a cookie and connected to your use of our website (including your IP address), as well as the processing of your data by Google, by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=en
You can also prevent the collection of data by Google Analytics from your mobile device by following this link: deactivation of Google Analytics (https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en). An opt-out cookie is placed to prevent the collection of your data on future visits to our website.
Use of Google Remarketing
Our website uses Google Inc.’s remarketing feature. This feature is used to show visitors of a website advertisement from the Google advertising services network, based on their interests. In the visitor’s browser a so-called cookie is stored in to remember the visitor when they open websites that are part of Google’s advertising network. These websites can show their visitors advertisements based on content the visitor has viewed on websites they have previously visited, using the Google Remarketing feature. According to Google, no personal data is collected in the process. However, if you don’t want to make use of the Remarketing feature, you can deactivate it by adjusting your settings on: http://www.google.com/settings/ads . Alternatively you can deactivate the use of cookies for the presentation of interest-based advertisement by the Network Advertising Initiative (NAI) by following the instructions on: http://www.networkadvertising.org/managing/opt_out.asp
Use of Facebook Retargeting
We would like to show the users of our online services advertisements that match their interests, or to make targeted offers (“interest-based advertisements”) and reduce the frequency of some advertisements. For this purpose we use Facebook’s Website Custom Audiences tool as well as Facebook Pixel. Facebook Pixel is a JavaScript code that sends following data to Facebook Ireland Ltd, Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”):
• HTTP header information (incl. IP address, information on your web browser, website save location, document, URL of the website, user agent of the web browser as well as date and time of use);
• Pixel-specific data: this comprises Pixel-ID and cookie data from Facebook, including your Facebook-ID (used to link events to a certain Facebook advertising account and to allocate them to a certain Facebook user);
• Additional information on your visit and on default or custom data events.
We use the following custom data events:
• Content searched and looked at on product level
• Products added to shopping cart
• Initiation of checkout upon placing an order
• Conclusion of ordering procedure.
Facebook automatically verifies whether data transmitted via Facebook Pixel can be allocated to a Facebook user by using a hashed, user-specific Facebook ID (included in the Facebook cookie). If no Facebook cookie is stored in your browser, you will not be categorised into one of the user groups called “Custom Audience”.
If the Facebook ID stored in the Facebook cookie can be allocated to a Facebook user, Facebook categorises the user based on our custom rules into a “Custom Audience”, if the relevant criteria have been met. The information acquired through this process is used for placing advertisements on Facebook (“Facebook Ads”). Advertisements are only shown if a “Custom Audience” comprises more than 20 different users. Thus no conclusions can be made as to the characteristics of the individual user. Categorisation into a “Custom Audience” is limited to 180 days. This time limit resets if you revisit our website or if the same “Custom Audience” rules apply again. Facebook can link your visit to our website and activities related to your visit to your Facebook user account. We cannot link your visit or related activities to your Facebook account. Facebook only supplies us with statistical information on the use of our website, employing Audience Insights. Facebook shares your data with Facebook Inc., Facebook 1 Hacker Way Menlo Park, CA 94025, USA, and uses your data to improve the quality of advertisement, by enhancing the optimising-algorithm used by Facebook for showing Facebook Ads and by updating the News Feed Ranking. Your right to object: If you would like to object to the use of Facebook Website Custom Audiences, please click here FacebookAdsObjectCustom Audience; $custom audience = new Custom Audience(<CUSTOM AUDIENCE ID>); $custom audience->read(). This places a so-called opt-out cookie, which blocks the transmission of data via Facebook Pixel. This opt-out cookie is not temporary and can stay activated indefinitely. Please note that the opt-out feature is linked to your device or your browser and is only active on your currently used device or browser. If you use several devices or browsers you need to activate the opt-out cookie on each device or browser separately. If you erase all cookies in your browser it is possible that your objection might not be taken into account anymore. In this case, please submit your objection again.
Use of our customer chat
On our website we collect and store anonymised data for the purpose of web-analysis and for the operation of our live chat system for answering support requests live by using technology supplied by Tawk.to, #6 – 8 Tirgoņu iela, Rīga, Latvia, LV-1050, (https://www.tawk.to/). Based on this anonymised data, user profiles can be created using a pseudonym. Cookies can be used for this purpose. Cookies are small text files, which are stored in the web browser cache on visiting a website. Cookies allow the recognition of the internet browser. Data collected by Tawk technology will not be used to identify the user of a website without the user’s consent. Data collected by Tawk technology, such as an IP address, will not be merged with personal data, such as customer data. To avoid the storage of Tawk cookies, you can adjust the settings in your browser to block the future placing of certain cookies and to delete cookies already placed on your computer. The deactivation of all cookies may cause certain functions on our websites to stop working properly. You can object to future data collection and storage of data for the purpose of creating pseudonymised user profiles by sending an informal objection to dp@forumbusinessmedia.co.uk.
Your rights
You have the right to be informed and, under certain conditions, the right to rectification, to erasure, to restrict processing or to object to the processing of your personal data; also, from 25th May 2018, the right to data portability. Furthermore, you can object to at any time (“objection to advertising/marketing”).
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1. If you have given us your consent for processing your data, you have the right to withdraw consent for future use at any time. If you do not want us to use your data for the purposes outlines above, then please instruct us via the contact details below. The legality of processing your data until revocation remains unaffected.
2. You have the right to object to processing. Please bear in mind that for organisational reasons, your objection to the processing of your personal data for advertising or marketing purposes may overlap with the use of your data in an ongoing campaign. However in line with ICO advice electronic communications should stop within 28 days of receiving the notice, and postal communications should stop within two months.
3. You have the right to request rectification/erasure (though please be aware that in line with ICO advice we may hold your data on a suppression list in order to be certain not to contact you again)
4. You have the right to data portability from 25th May 2018.
5. You have the right to submit a Subject Access Request.
Please use the information stated below to exercise your rights. Please give us sufficient information to ensure that we can match your objection to your data. If you want to exercise any of these rights you can contact us by any of the means below::
• by email dp@forumbusinessmedia.co.uk
• or telephone us on 020 8243 8704
• or write to us at Forum Business Media, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS.
Complaints
The complaints procedure for handling and escalation of complaints related to data processing is as follows:
1. Complaints regarding how your personal information has been processed should be submitted directly to the company (dp@forumbusinessmedia.co.uk), which will acknowledge receipt within 5 working days.
2. The company will review and respond in writing to your complaint within 28 working days of receipt of the complaint. If an extension is required, this will be up to a maximum of a further 10 working days.
3. If the data involved in the complaint is leased, we will give feedback directly to the data broker.
4. If you are dissatisfied with the way in which your complaint has been handled then you may write outlining your concerns to the company and another employee will review your concerns, responding within 28 working days.
5. If you remain dissatisfied you also have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office. Their contact details can be found here: https://ico.org.uk/global/contact-us/
Contact us
For more information on data protection, or if you have suggestions, please contact us via email (dp@forumbusinessmedia.co.uk). For contact information on Forum Business Media Ltd, please see our contact details elsewhere on this website. If you choose to contact us by email, please note that confidentiality of the information sent cannot be guaranteed. The content of emails may be intercepted by third parties. We suggest that confidential information should only be sent via post.
Storing your personal data
Data that is provided to us is stored on our secure servers, which may be accessed within Forum Media Group only. Information that we collect will not be transferred or stored outside the European Union.
We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy and our Data Protection and IT Security Policies.
Security of customers’ data
Personal data
• All customers’ contact details are stored only on our internal databases, which can be accessed only by Forum employees.
• Forum Business Media Ltd gives customers the opportunity to opt out of receiving marketing information. This information is kept in a suppression list. All post and fax mailing is screened for Forum Business Media Ltd by suppliers against official mail and fax preference lists.
• Forum maintains anti-virus software on both server and all individual PCs.
Credit card data
Forum Business Media Ltd offers customers the opportunity to pay for products by credit/debit card, either at the point of sale via our websites or via an emailed payment link once our invoice has been issued.
All credit card payments are made via WorldPay using their secure systems. Only specially authorised WorldPay staff will have access to cardholder details. At no point is cardholder data divulged to Forum staff.
No cardholder data details are held electronically or physically by Forum Business Media Ltd.
Sharing your data
Where applicable, we may disclose your personal information within Forum Media Group: this includes our holding company and its other subsidiaries, within the European Union only.
We share your personal data with third parties only if it is either necessary to fulfil our contract, or if you have given us your consent to do so. Furthermore we reserve the right to share your data if our company or a third party has a legitimate interest in sharing. In order to fulfil our contract we provide the shipping company with the data required to deliver the ordered goods. For processing payment we share the necessary payment details with either: the bank in charge of the transaction; or our authorised payment service provider; or the payment service you have chosen during the ordering process. If data is shared with a third party based on a legitimate interest, it is stated in our privacy policy. Furthermore your data may be disclosed to third parties in order to comply with the law, or to respond to an enforceable administrative order or court order. All employees of Forum Business Media Ltd are obliged to treat personal data confidentially.
We will not supply your personal data to third parties for marketing purposes.
We will not disclose your personal information to third parties other than:
1. When processing is necessary for the performance of a contract to which the data subject is party
2. Where we sell any or all of our business and/or our assets to a third party
3. Where we are legally required to disclose your information
4. To assist fraud reduction and minimise credit risks.
Profiling
We may use your data to profile you in order to send you only relevant marketing or remarketing. Also we hold data about unpaid invoices for credit control and may use this to refuse to supply further products or services.
Third party links
You may find links to third party websites on our website. Any external links are not our responsibility: once you click on a link to an external site, it will be subject to that organisation’s privacy policies, not ours. Please check their privacy policies as we do not accept any responsibility or liability whatsoever for their policies or the contents of their websites.
If you leave our site, e.g. by clicking a banner advertisement and access a third-party website, so- called cookies may be placed on your computer by the third-party siteForum Business Media Ltd cannot be held legally responsible for cookies being used by our advertising partners. You can find more information on our advertising partners’ use of cookies and their storage of information in their privacy policies.
Access to information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10.00, which covers our administrative costs. Please contact us if you wish to make such a request.
Security measures and technical information
All our employees are regularly trained in data protection and are obliged to treat personal data confidentially. Our data centre and our IT department are constantly adjusting our security measures to meet the latest standards. Our security measures are regularly monitored for effectiveness. Nevertheless, internet technologies may be affected by security flaws. Comprehensive protection against all online threats cannot be achieved; customers may, therefore, communicate sensitive data via telephone, post or fax.
Customise your browser’s privacy settings here
Internet Explorer:
http://windows.microsoft.com/de-de/internet-explorer/delete-manage-cookies#ie=ie-11-win-7
Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome:
https://support.google.com/chrome/answer/95647
Safari:
http://help.apple.com/
Cookies Policy
This document was last updated on 23rd May 2018.
About cookies
A cookie is a small text file that is sent from a website when it is visited and stored on the user’s computer by the user’s web browser. If the aforementioned website is visited again, the user’s browser will transmit the cookie’s information to the server, allowing the recognition of the user. Some cookies are deleted after ending a browser session (so-called session cookies), others can either be stored by the user’s web browser for a specific, predetermined period of time or permanently (so-called temporary cookies or persistent cookies).
What data is stored by cookies?
Cookies will never store personal information. They are only used for online identification.
How to disable/ delete cookies?
You can deactivate the storage of cookies in your browser settings. Stored cookies can be deleted at any time through your browser. Please note that our online services may stop working properly or may even stop working all together if you disable all cookies. Moreover, please note that objections against the creation of user profiles sometimes use a so-called “opt-out cookie”. If you have disabled all cookies your objection might not be taken into account any more. In this case, please submit your objection again.
Necessary cookies
Certain cookies are vital for the proper function of our online services. This includes: authentication cookies for the identification of our users; temporary cookies to remember certain user input (e.g. items added to a shopping cart, or content of an online form); cookies to remember certain user preferences (e.g. search or language settings); cookies to store data and thus guarantee the smooth playback of video and audio content.
Legal Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Forum Business Media Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website you are able to link to other websites which are not under the control of Forum Business Media Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Forum Business Media Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.