GP CQC Inspection: Virtual toolkit
£299.00 + VAT
When your next CQC inspection comes around, will your practice be able to demonstrate compliance and effectiveness?
The idea of an upcoming CQC inspection may feel a little daunting. We’re here to help you succeed!
The GP CQC Inspection virtual toolkit will support your practice by keeping you updated with changing legislations and guidance, the latest on compliance, preparing for inspections, and – most importantly – how to provide an effective and safe service.
The course provides guidance on the current regulatory model (2018), however with the CQC recently launching their new strategy and aiming to be regulating differently from April 2022, it also looks at the key changes and their motivations, future implications and how to prepare.
The course will be updated to reflect new policy frameworks, guidance and ways of working once these have been developed by the CQC over the coming year.
With a year’s access to the course you will receive these updates as they happen!
What makes the GP CQC Inspection Certificate different?
- Our easy-to-use online system will let you work through the training at your own pace
- Hear from our wide range of experts from consultants to lawyers specialising in GP inspections
- Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
- Get practical advice and tips on managing the entire inspection process
- Download your specialist certificate at the end of your course to demonstrate your learning and preparation
9 full modules
50+ videos
Downloadable tools, checklists and templates for CQC Inspections
Agenda
Legislation, guidance and ethical issues
-
Errol ArcherSolicitor, Archers Law
- National Institute for Health and Care Excellence (NICE) guidance
- Record keeping – NHS, CQC and GMC requirements
- Introduction to GDPR
- Changes to CQC inspections
- Common areas of inspection failure
Is your service safe?
-
Charlie JonesClinical Director
- The safe recruitment of staff
- Ensuring staff are fit and proper for their role
- Safeguarding children and young people
- Safeguarding vulnerable adults
- What are inspectors looking for?
- Implementing safeguarding processes and records
- Whistle-blowing policies and procedures
- MCA and DoLS and the proposed Liberty Protection Safeguards
- Reporting concerns
- Identifying areas for improvement – ready to use audit checklists, improvement plans, evidence checklists
- Identifying risks and mitigating them
Is your service effective?
-
Charlie JonesClinical Director
- Assessing patient needs to deliver appropriate treatment
- Auditing and monitoring outcomes
- Record keeping – what’s required?
- Adapting and designing premises to meet needs
- Gaining informed consent to treatment
- Implementing quality assurance
- Identifying areas for improvement – audit checklist, improvement plan, evidence checklist
Is your service caring?
-
Charlie JonesClinical Director
- Treating people with compassion, kindness, dignity and respect
- Patient confidentiality
- Involving patients in decisions about their treatment
- Supporting patients with the treatment
- Providing a caring environment
- Creating a culture of compassionate care
- How will inspectors judge the care you provide? – audit checklist, improvement plan, evidence checklist
Is your service responsive to people’s needs?
-
Charlie JonesClinical Director
- Is your service meeting the needs of its users?
- Planning and delivering services to meet people’s needs
- Successful complaints handling
- Taking account of the needs of different people
- Procedures and policies for responding to complaints and concerns
- Patient feedback
- Identifying areas for improvement – audit checklist, improvement plan, evidence checklist
Is your service well-led?
-
Charlie JonesClinical Director
- Developing a vision and strategy
- Engaging and involving people
- Leadership and culture
- Using quality assurance to encourage continuous improvement
- Auditing your provision to drive improvement
- Gaining feedback from staff and the people who use services
- Developing an agenda for improvement
- Introducing change for improvement
- Implementing effective policies and procedures
- Ensuring continuous improvement and sustainability
- Demonstrating effective leadership to inspectors – audit checklist, improvement plan, evidence checklist
- Carrying out performance management and supervision
- Clinical audits to monitor quality of services
- Providing robust staff training and development
Preparing for and managing inspection day
-
Tim DallingerDirector of Social Care Consultants Ltd
- Data collection and analysis
- What documents do you need to prepare – a checklist for the day
- Training your staff for inspections
- Introducing the day with a presentation
- Planning your day
- Who should be available?
- Conduct of inspectors
- Requesting feedback
- The draft report
- Challenging an inspection report
Gaining staff buy-in to CQC compliance
-
Tim DallingerDirector of Social Care Consultants Ltd
- Staff awareness of responsibilities
- Building trust in the team
- Resolving conflict and procedures involved
- Holding staff to account
- Gaining commitment
- Getting the fine level of detail
The CQC's new strategy: update
- Key changes and motivations
- Ratings
- Next steps for the development of new policy frameworks
- How to prepare
Speakers
Charlie Jones
Charlie Jones is a Clinical Director at BKR Care Consultancy and manages a team of over 25 care consultants. Working with Providers to support services with quality assurance and crisis management. Having qualified as a Nurse in 2002, she has extensive experience working in the NHS, Private and Charitable Sectors. Charlie has held a wide variety of roles within the care sector including working at all levels of services (including as Responsible Individual for care homes and online GP services), designing and recommissioning services, independent reviews and due diligence audits as part of service purchase/sales. In addition she is an experienced witness in tribunals and judicial reviews relating to the registration of services.
www.bkrcareconsultancy.com
Errol Archer
For over 20 years, Errol Archer has successfully acted for businesses and clients, regulators and central government departments at the highest levels, including advising senior civil servants and government ministers. He has worked both in-house and in private practice.
Practice areas
Health and social care law, regulation and compliance; acting for providers.
He works alongside owners and directors of:
- care homes;
- independent hospitals;
- home-care agencies; and
- children’s homes
to help their businesses thrive by finding solutions to legal, regulatory and compliance challenges.
Experience
Errol Archer is a health and social care law expert in dealing with the:
- Care Quality Commission;
- Ofsted;
- Health and Safety Executive; and with other regulators.
He has:
- won appeals at tribunal against CQC and Ofsted Notices of Decision;
- successfully challenged Notices of Proposal;
- persuaded regulators to withdraw Fixed Penalty Notices;
- successfully defended and mitigated Health and Safety Prosecutions; and
- guided provides through local authority safeguarding matters.
His approach is strategic and commercial. Having successfully set up, run and managed a highly regulated business himself for many years, he is keenly aware of the need to protect his clients’ ‘bottom line’ and business reputation.
For more information about Errol Archer - www.archers-law.com
Tim Dallinger
The expert presenter and author. Tim Dallinger is Director of Social Care Consultants Ltd, which brings together first-hand experience of owning, managing and working in care settings. This brings together knowledge of best practice and current legislation to offer a range of services to care setting operators, their managers and staff team. You can find out more information here: www.socialcareconsultants.co.uk
