Veterinary Practice Management: Virtual toolkit

Rita is an experienced practice manager, having joined the veterinary industry in 1994 and has managed groups of independent veterinary practices in Kent and Sussex since then. These practices have catered for all types of species and have also included farm, equine and orthopaedic referral centres. Rita has used the RCVS PSS as a framework for her role and as a result of this, all the practices she has managed have been RCVS accredited.

Rita has also worked in the veterinary IT business and has been awarded several consultancy roles which have been carried out for satisfied clients.

Hannah is an employment lawyer who specialises in advising clients in the recruitment sector.

She handles a range of issues such as workplace matters (eg grievances and disciplinary procedures as well as discrimination matters) along with employment tribunal claims.

She acts for a wide range of employers across a variety of sectors including hospitality, recruitment and logistics.
She also drafts employment contracts and other policy documentation.

In addition, Hannah specialises in advising clients on data protection issues in the employment context.
Hannah has a solid background in contentious and non-contentious work and has drafted terms of business and other contractual documentation for recruitment clients and defended employers in complex tribunal cases.
Hannah joined us in 2014 and is based in our Manchester office.

Dr. Katie Ford is an experienced small animal vet, having graduated from Liverpool in 2012 and gaining her RCVS Certificate in Internal Medicine in 2017. She became passionate about opening conversations up around imposter syndrome following her own experiences in the veterinary profession, and subsequently trained as a certified coach, completed further study in cognitive behaviour therapy, and published a series of books. Katie grew a following of over 17,000 across social media, is an international and keynote speaker, both in the vet profession and beyond. She works with influencers and small businesses to grow their online followings, alongside having many years of experience being involved in the marketing of the vet clinic she was at for five years. You can find out more about Katie at www.katiefordvet.com.

Pam qualified from the RVC in 1979 and worked in mixed practice for the first part of her career, then was a partner in a small animal hospital for 17 years.

Pam joins the RCVS Knowledge QIAB as the Chair of the Board, having had extensive involvement with the college. She was a Practice Standards Inspector from the beginning of the BSAVA practice standards scheme and continued with the RCVS, becoming Lead Assessor from April 2015 till October 2020. She welcomed the increased emphasis on quality improvement and clinical governance, clinical effectiveness and audit in the new scheme.

Georgia Shriane is part of the commercial team with a broad experience of commercial contracts law and expertise in data protection. Georgia advises clients across all sectors including animal, agriculture and equine, health and social care, technology and software.

David founded charity consultancy CITOC in August 2019 after 16 years working in the charity sector including holding two Chief Executive posts. He also brings experience of the commercial sector, having been employed by a well known bank for several years before transferring to the charity world.

An experienced third-sector ex-Chief Executive and senior manager (turned consultant) with a successful track record managing change and growth in three charities. Skilled in all aspects of charity management, business and budget planning, event management, HR, communications and fundraising.

David is educated to Masters level; he completed his MBA with The Open University, with emphasis on marketing, communications, finance and HR management.

David has often been described as “a man that gets things done” in both work and in his community, something he regards as very high praise indeed and that reflects his personal ambitions. He is 56 and lives in Kilsby in Northamptonshire.
David has also always been (and continues to be) engaged with local charities and community initiatives, at various times as a trustee, activist, event organiser and host, school governor, hospital volunteer, and working in partnership with local Lions, Round Table, and Rotary Clubs.