Becoming an Effective Line Manager: Virtual toolkit
£319.00 + VAT
Are you new to management? Are you managing a new team? Or would you just like to update your management skills?
When starting out in your first managerial position, you quickly come to realise that managing a team isn’t as easy as it looks.
It’s not just about organising the workload of another person and ensuring they hit their deadlines and tasks: you’re also dealing with them as a person, helping them manage their emotional wellbeing.
Sign up for the Becoming an Effective Line Manager Online Course today, and build the foundations of effective leadership, develop your management and communication styles, and explore how to support your team with their wellbeing needs.
This course will also provide guidance on necessary legislations and regulations that managers must know when it comes to managing people.
This course is designed to help you to develop the skills and knowledge you need to manage your teams effectively, drive productivity, and support your business goals.
Agenda
An Introduction to Line Management
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David Head MBAFounder and Consultant, CITOC
- What are the roles and responsibilities of a line manager?
- Types of leadership styles
- Skills and attributes of an effective manager
- Understanding your strengths and weakness as a leader
Managing a Team
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Yvonne HardimanChartered MCIPD, MA (Management)
- Understanding personality types and adapting your management style
- Identifying the strengths and weaknesses of your team members
- Methods of communication
- Understanding emotional intelligence
- Remote team management
Team Performance
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David Head MBAFounder and Consultant, CITOC
- Motivational theories: how and when to use them
- Mentoring and coaching
- Continuous professional development
- Setting performance improvement plans and monitoring progress
- Handling underperformance
Recruitment, Retention and Engagement
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Yvonne HardimanChartered MCIPD, MA (Management)
- Recruiting the right people for your team
- Retaining your staff and employee engagement strategies
- The importance of company culture
- Diversity and inclusion in your team
Supporting Mental Health and Wellbeing
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Yvonne HardimanChartered MCIPD, MA (Management)
- Why should managers focus on mental health and wellbeing?
- Appropriately raising mental health concerns
- Spotting signs of domestic abuse
- Managing sickness and absence
- Looking after your own mental health
Managing Conflict and Having Difficult Conversations
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David Head MBAFounder and Consultant, CITOC
- Tackling workplace issues
- Conflict managing techniques for non-conforming staff
- Bullying and harassment
- Sexual harassment
- Preventing future conflict
Speakers
David Head MBA
David founded charity consultancy CITOC in August 2019 after 16 years working in the charity sector including holding two Chief Executive posts. He also brings experience of the commercial sector, having been employed by a well known bank for several years before transferring to the charity world.
An experienced third-sector ex-Chief Executive and senior manager (turned consultant) with a successful track record managing change and growth in three charities. Skilled in all aspects of charity management, business and budget planning, event management, HR, communications and fundraising.
David is educated to Masters level; he completed his MBA with The Open University, with emphasis on marketing, communications, finance and HR management.
David has often been described as “a man that gets things done” in both work and in his community, something he regards as very high praise indeed and that reflects his personal ambitions. He is 56 and lives in Kilsby in Northamptonshire.
David has also always been (and continues to be) engaged with local charities and community initiatives, at various times as a trustee, activist, event organiser and host, school governor, hospital volunteer, and working in partnership with local Lions, Round Table, and Rotary Clubs.
Yvonne Hardiman
Yvonne believes that people doing great things make great businesses.
We all need to be clear about what is expected of us at work, what our employers will do in return and what how we will be supported if things don’t go quite to plan.
Businesses need to know how to do all this within the framework of current regulations and legislation! This is where HR comes in.
Yvonne has a wealth of experience of managing people and businesses. She began her people management career at BSI as Head of Delivery where she managed a publishing, printing and warehousing division of over 50 people. Eleven years later, she went on to join what was then one of the top 500 law firms in the country firstly as their HR Director. In recognition of her contribution to the business, in 2009 she became one of the first non-lawyer partners in the UK. She continued to provide an HR service to the law firm and also worked very closely with employment solicitors to provide an HR consultancy service to their clients.
Yvonne developed a passion for supporting HR and non-HR managers to manage people in their businesses. In 2012 she decided to set up her own HR consultancy.
Yvonne has a unique insight into how businesses can become successful and how HR can help. This, coupled with a great knowledge of employment law is a winning combination. She helps anyone who has responsibility for any aspect of HR in small, medium and large businesses across many different sectors.
