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CQC Inspection Specialist Certificate: Virtual toolkit

£339.00 + VAT

Inspection day doesn’t have to be so daunting once you have completed the CQC Inspection Specialist Certificate.

This virtual toolkit explores how best to prepare for inspections, being responsive to people’s needs and the current regulations. It also supports managers and care workers to demonstrate an effective and efficient service, provide top standards of care, and achieve the best possible outcomes.

The course provides up to date guidance, it looks at the key changes and their motivations, future implications and how to prepare.

The course will be constantly updated to reflect new policy frameworks, guidance and ways of working once these have been developed by the CQC over the coming year.

With a year’s access to the course you will receive these updates as they happen!

Why is CQC training important for care providers?

Safe and high-quality care are top of the agenda for the CQC. Alongside conformance to compliance requirements, care homes across the country need to be able to demonstrate that they have robust systems in place to ensure safe care for all their patients.

CPD Accredited

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Learning Objectives

  • The current regulatory framework and common failures to look out for.
  • How to keep your facility safe, including medical management, identifying abuse and how to safeguard.
  • Identify ways to improve your facility, from performance management through to training and development.
  • Learn how to prepare for inspection day, from staff training and checklist management to data collection and analysis.
  • Understanding the CQC’s new strategy including key changes and motivations.

How it works:

The fully online course is delivered via our specialist learning platform – you will be able to access training videos, written materials, downloadable templates, examples and tools, and a test at the end to check your learning.

Designed for flexible learning it means you can work at your own pace and in your own time, and with a year’s access you can keep going back to refresh your knowledge.

The course includes a module looking at the new strategy, implications for providers, and how to prepare.

The course will be updated with new policy frameworks and guidance once these have been developed by the CQC over the next year.

You have a year to complete the course so you will receive these updates as part of the course!

Agenda

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  • Module 1

  • The current regulatory framework

  • How CQC currently monitors and inspects and regulates adult social care
  • Understanding the current inspection framework
  • Common areas of inspection failure
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  • Module 2

  • Is your service safe?

  • Protecting people from abuse and avoidable harm
  • Current guidance and the legal framework surrounding safeguarding
  • Main changes to the KLOEs
  • What are inspectors looking for
  • Safe medication management
  • Identifying areas for improvement
  • Responding to safeguarding concerns
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  • Module 3

  • Is your service effective?

  • Current guidance and legislation
  • Assessing service users’ needs to deliver appropriate care
  • Monitoring outcomes
  • Training staff to deliver effective care
  • Encouraging staff to work together to improve care
  • Evidencing effectiveness of your care
  • Identifying areas for improvement
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  • Module 4

  • Is your service caring?

  • Treating people with compassion, kindness, dignity and respect
  • Involving service users in decisions about their care
  • Respecting privacy and dignity
  • Providing a caring environment
  • Creating a culture of compassionate care
  • How will inspectors judge the care you provide?
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  • Module 5

  • Is your service responsive to people’s needs?

  • Is your service meeting the needs of its users?
  • Providing personalised care
  • Personalised care plans – the do’s and don’ts
  • Personalised care plans – examples and templates
  • How to identify specialised needs
  • Is treatment being provided in the right timeframe and without undue delay?
  • Procedures and policies for responding to complaints and concerns
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  • Module 6

  • Is your service well-led?

  • Auditing your provision to drive improvement
  • Developing an agenda for improvement
  • Introducing change for improvement
  • Implementing effective policies and procedures
  • Demonstrating effective leadership to inspectors
  • Performance managemen
  • Providing robust staff training and development
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  • Module 7

  • The Provider Information Return (2021 update)

  • The invitation to complete the annual PIR.
  • How to complete the PIR and how to stay within the 500 word limit for some questions.
  • Linking the PIR questions to the KLOEs and your evidence.
  • Writing about successes and barriers to good care.
  • Common pitfalls to avoid.
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  • Module 8

  • Preparing for inspection day

  • Data collection and analysis
  • What documents do you need to prepare – a checklist for the day
  • Training your staff for inspections
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  • Module 9

  • Managing an inspection on the day

  • Introducing the day with a presentation
  • Planning your day
  • Who should be available?
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  • Module 10

  • Challenging an inspection report

  • Common problems with inspections reports
  • What should you challenge?
  • Factual accuracy
  • How to challenge judgements
  • Evidencing your concerns
  • Outcomes
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  • Module 11

  • MCA and DOLs and the proposed Liberty Protection Safeguards

  • The Mental Capacity Act
    Assessing capacity
  • Keeping up-to-date with DoLS – case law update
  • From application to authorisation
  • The best interest principle
  • Record keeping and presenting data to CQC
  • The proposed Liberty Protection
  • Safeguards – what will it mean in practice
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  • Module 12

  • The CQC's new strategy: update

  • Tim Dallinger
    Tim Dallinger
    Director of Social Care Consultants Ltd
  • Key changes and motivations
  • Next steps for the development of new policy frameworks
  • How to prepare

Testimonials

  • Leanne Alphonse
    Healthcare Assistant, Brookvale Healthcare
    “The CQC Inspections Specialist Certificate has improve my knowledge, now I understand what the inspectors focus on when inspecting a Nursing Home. The Five key question are so clear now. It has help me to be more motivated in my job and always put the service user at the core of everything I do. ”
  • Mark Robinson
    Director, Infinity Care Consultancy Ltd
    “The course I have just completed was excellent and has given me so much knowledge and understanding of where the regulations sit within the Health & Social Care Act. Great course and eagerly await the the updated version of this course. ”
  • Alison Lightfoot
    Quality Assurance & Development Manager, The Federation of Jewish Services
    “A very informative course. I found information provided by Neil Grant (Partner of Gordons LLP Solicitors) and Tim Dallinger (Director, Social Care Consultants Ltd) particularly informative. I have made copious notes alongside those provided from the course and will be using all this to develop a CQC information file using the additional discussion point documents to give it focus. Thank you. ”
  • Sue Rose
    Registered Manager, Independent People Homecare Services
    “I found this course to be very informative and learnt new things; the information was well written and I feel my knowledge has been improved. I am now able to put a fully detailed action plan in place to help the organisation move forward from a Good to obtain an Outstanding rating Thank you. ”
  • Emma Carver
    CEO, KASBAH
    “Excellent resource for new CQC managers but it is an intensive course, so get out your note pad and find a quiet place to digest a large amount of relevant and integral information. ”
  • Janeeta Rutnah
    Registered Manager , Beau Sejour Care Services
    “The CQC training certificate is value for money. It is very thorough and well presented. It has refreshed my mind and given me valuable knowledge to cascade down to my staff team in a well led manner. The 5 CQC criterias had been explained in a user friendly manner and I am indebted with knowledge gained to meet the inspector and ultimately hope to get an Outstanding as compared to now a Good report. The provider information packs I found extremely useful and I shall use appropriately . Finally I like to say that I will speak very highly of the way the course has been presented and for all the information provided so as I can make use in my organisation. ”
  • Marius Roman
    Staff Nurse, DCSL Limited
    “Very useful training. ”

Speakers

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Tim Dallinger

Tim Dallinger

Director of Social Care Consultants Ltd

The expert presenter and author. Tim Dallinger is Director of Social Care Consultants Ltd, which brings together first-hand experience of owning, managing and working in care settings. This brings together knowledge of best practice and current legislation to offer a range of services to care setting operators, their managers and staff team. You can find out more information here: www.socialcareconsultants.co.uk

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