General Practice Management Intermediate: Virtual toolkit

Nicki's mission is to drive change and organic business growth by injecting life back into practice through innovative ideas. Having owned and run her own award-winning dental practice for many years, she understands the challenges teams face day to day and has proven strategies to overcome them. Nicki was recognised as one of 'Dentistry's Top 50' influential people in 2021 for her commitment to supporting dental teams through great leadership and mentoring.

Phil is a passionate GP committed to NHS and primary care transformation to meet the demands of the twenty-first century, including mental health and improved mental health services. He remains an active clinician and his roles in NHS England & NHS Improvement (London), Thrive London and NHS Clinical Commissioners help him influence the future shape of health and services. In his roles he draws on his strong educational background in post-graduate and undergraduate teaching and as Visiting Fellow at Surrey University. As trustee and chair of a variety of charities and voluntary organisations, he has extended his interests more widely.

Stewart is a solicitor and partner at RadcliffesLeBrasseur advising healthcare professionals and organisations on professional discipline and a variety of regulatory regimes relevant to the healthcare sector including privacy, data protection and the GDPR. Stewart is dual qualified in medicine and law.

Tracy has been employed as the Practice Business Manager at Plane Trees Group Practice since 2003 and has previously worked as a healthcare manager within secondary care and the voluntary sector. She also works freelance providing training, coaching, mentoring and management support services to Practice Managers, GP Practices, PCNs, CCGs, GP Federations and LMCs in all aspects of primary care.

With a passion for workforce development and collaborative working, Tracy was a one of the key drivers in the formation of a successful eleven practice collaborative in Calderdale, development of the first Primary Care Home in Calderdale and is now the lead manager for the North Halifax Primary Care Network.

Tracy is a trustee for Calderdale Carers Project, Inspiring the Future volunteer and is an advocate for improving the care our armed forces veterans receive in general practice. She recently completed the level 7 Diploma in Advanced Primary Care Management and is the current Primary Care Manager of the Year awarded by the National Association of Primary Care.

Yvonne believes that people doing great things make great businesses.
We all need to be clear about what is expected of us at work, what our employers will do in return and what how we will be supported if things don’t go quite to plan.
Businesses need to know how to do all this within the framework of current regulations and legislation! This is where HR comes in.
Yvonne has a wealth of experience of managing people and businesses. She began her people management career at BSI as Head of Delivery where she managed a publishing, printing and warehousing division of over 50 people. Eleven years later, she went on to join what was then one of the top 500 law firms in the country firstly as their HR Director. In recognition of her contribution to the business, in 2009 she became one of the first non-lawyer partners in the UK. She continued to provide an HR service to the law firm and also worked very closely with employment solicitors to provide an HR consultancy service to their clients.
Yvonne developed a passion for supporting HR and non-HR managers to manage people in their businesses. In 2012 she decided to set up her own HR consultancy.
Yvonne has a unique insight into how businesses can become successful and how HR can help. This, coupled with a great knowledge of employment law is a winning combination. She helps anyone who has responsibility for any aspect of HR in small, medium and large businesses across many different sectors.